Frequently Asked Questions (FAQ)


DELIVERY
How long does it take to receive my order?
Delivery times for standard deliveries are approximately 1 to 3 weeks. In periods of high demand (Black Friday, Cyber ​​Monday, ...) deadlines can be 4 weeks.


Is delivery free?
Delivery is free for all orders for a limited period of time.


PAYMENT
How do I know if my payment is secure?
When you shop online with your credit card, all of your details are entered on an SSL secure page. Your information is then encrypted using SSL and sent directly to the network of our payment service provider, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.


What are the payment options?
We accept all major credit cards (Visa, Mastercard, AMEX). However, we do not accept checks, money orders or bank transfers.


RETURN
How can I request a return?
For more information, please contact our support team at admin@twixi.online.

If you would like more information on returns, please read our Return Policy.


Are return costs covered?
All returns and other costs are the responsibility of the customer.


Can I request a refund for the product?
You can send a refund request to our support at the following address:

admin@twixi.online